Quality Analyst
BANK OF AMRICA | DUBAI
Job Description:
Quality Assurance Monitoring:* Conduct regular evaluations of customer interactions (calls, chats, emails) to assess agent performance and adherence to qualityâ€.
We are looking for an inexperienced employee for an entry-level position. If you are a proactive person and want to learn, this is the ideal opportunity for you.
- Requirements:
- Willingness to learn and develop.
- Good communication and organizational skills.
- Teamwork and responsibility.
- Basic computer knowledge.
- Responsibilities:
- Assist in administrative and operational activities.
- Answer and direct telephone calls.
- Organize and file documents.
- Participate in projectsand varied activities.
- Benefits:
- Transportation allowance.
- Meal allowance.
- Medical assistance.
- Continuous training and development.